An Agent-Mediated Knowledge Management System in Call Centers Using SMV and TROPOS
Call centers have become one of the most cost effective ways of selling products to customers and giving services to them in different industries. By applying knowledge management solutions, we can meet call centers' challenges and gain benefits of reduced training costs, improved call handling...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Iran Telecom Research Center
2009-03-01
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| Series: | International Journal of Information and Communication Technology Research |
| Subjects: | |
| Online Access: | http://ijict.itrc.ac.ir/article-1-301-en.html |