Exploring The Relationship among E-Service Quality, E-Trust, E-Satisfaction and Loyalty at Higher Education Institutions
We examine the effect of e-service quality through E-S-QUAL dimensions of efficiency, fulfilment, system availability, and privacy on e-trust, e-satisfaction and loyalty of students from public and private universities in Jakarta, Indonesia. A total of 304 undergraduates was employed as respondents,...
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| Format: | Article |
| Language: | English |
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Czech University of Life Sciences Prague
2019-12-01
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| Series: | Journal on Efficiency and Responsibility in Education and Science |
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| Online Access: | https://doi.org/10.7160/eriesj.2019.120401 |