Determinants and influencing mechanism of outpatient satisfaction: a survey on tertiary hospitals in the People’s Republic of China

Wenya Yu,1,* Meina Li,1,* Chen Xue,1,* Jingrui Wang,1 Jiazhen Liu,2 Haiping Chen,1 Lulu Zhang1 1Institute of Military Health Management, Second Military Medical University, 2Shanghai Sixth People’s Hospital, Shanghai, People’s Republic of China *These authors contributed equall...

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Bibliographic Details
Main Authors: Yu W, Li M, Xue C, Wang J, Liu J, Chen H, Zhang L
Format: Article
Language:English
Published: Dove Medical Press 2016-04-01
Series:Patient Preference and Adherence
Subjects:
Online Access:https://www.dovepress.com/determinants-and-influencing-mechanism-of-outpatient-satisfaction-a-su-peer-reviewed-article-PPA