The challenge of banking services development – giving its rightful place to customer satisfaction

Lately, the global banking services industry has faced numerous challenges: the digitalization, increased competition, the instability of monetary and foreign exchange markets, and the volatility of exchange rates. However, at present, banks are facing the greatest challenge of all that is, placing...

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Bibliographic Details
Main Authors: Andreea-Daniela Moraru, Cristina Duhnea, Mihai Mieilă, Silvia Ghiță-Mitrescu, Margareta Ilie, Anda Ileana Necula
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2022-03-01
Series:Journal of Business Economics and Management
Subjects:
Online Access:https://www.btp.vgtu.lt/index.php/JBEM/article/view/16442