The Effect of Hotel Employees’ Emotional Labour on Interpersonal Counterproductive Work Behaviours

The Effect of Hotel Employees’ Emotional Labour on Interpersonal Counterproductive Work Behaviours

This research aims to shed light on the effect of hotels’ employees' emotional labour with its three levels (surface acting, deep acting and genuine emotions) on interpersonal counterproductive work behaviours. To achieve this aim, a questionnaire was designed for Egyptian hotels’ employees whi...

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Bibliographic Details
Main Authors: Mohamed R. I. Mohamed, Moataz Bellah Farid, Hassn M. A. Alkaber, Ayman A. Farag, Moustafa Hassanin, Said M. E. Afify, Wagih M. E. Salama
Format: Article
Language:English
Published: AfricaJournals 2023-10-01
Series:African Journal of Hospitality, Tourism and Leisure
Subjects:
employees’ emotional
labour
interpersonal
counterproductive
work behaviour
Online Access:https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_2_12_4_1210-1224_1_.pdf

Internet

https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_2_12_4_1210-1224_1_.pdf

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