Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana
Purpose - The purpose of this paper is to explore the indicators of service quality from the perspective of graduating students in a public university in Ghana. The identified indicators of service quality were rated and the extent of satisfaction among the students was determined. Another issue exp...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2018-07-01
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| Series: | Higher Education Evaluation and Development |
| Subjects: | |
| Online Access: | https://www.emeraldinsight.com/doi/pdfplus/10.1108/HEED-10-2017-0006 |