Qualitatively exploring the impact of a relationship-centered communication skills training program in improving patient perceptions of care

Qualitatively exploring the impact of a relationship-centered communication skills training program in improving patient perceptions of care

Objective: To explore qualitative patient experience comments before and after a relationship-centered communication skills training to understand patient experience, program impact, and opportunities for improvement. Methods: Qualitative patient experience evaluation data was captured from January...

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Bibliographic Details
Main Authors: Marie C. Haverfield, Robert Victor, Brenda Flores, Jonathan Altamirano, Magali Fassiotto, Merisa Kline, Barbette Weimer-Elder
Format: Article
Language:English
Published: Elsevier 2022-12-01
Series:PEC Innovation
Subjects:
Communication skills
Qualitative methods
Patient experience
Patient-clinician relationship
Online Access:http://www.sciencedirect.com/science/article/pii/S2772628222000541

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http://www.sciencedirect.com/science/article/pii/S2772628222000541

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