Call centre agents’ emotional intelligence as predicators of their exhaustion and professional efficacy: The moderating effect of meaningfulness
Orientation: Call centres in a digital work environment in Africa typically require high levels of sustained interpersonal contact with customers, which lead to exhaustion and call centre agent withdrawal. Research purpose: This study investigates the interaction effects between call centre agents’...
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| Format: | Article |
| Language: | English |
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AOSIS
2021-03-01
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| Series: | SA Journal of Industrial Psychology |
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| Online Access: | https://sajip.co.za/index.php/sajip/article/view/1819 |