Determinants of satisfaction and continuance intention towards online food delivery service users in Indonesia post the COVID-19 pandemic

Determinants of satisfaction and continuance intention towards online food delivery service users in Indonesia post the COVID-19 pandemic

The COVID-19 pandemic has resulted in behavioural changes in the way people consume food in Indonesia, because people tend to use online food delivery (OFD) services to order food after the pandemic. In line with this, application-based OFD service providers in Indonesia such as GoFood, GrabFood, Sh...

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Bibliographic Details
Main Authors: Adji Chandra Kurniawan, Nur Layli Rachmawati, Miftach Muthia Ayu, Ardvin Kester S. Ong, Anak Agung Ngurah Perwira Redi
Format: Article
Language:English
Published: Elsevier 2024-01-01
Series:Heliyon
Subjects:
Online food delivery (OFD)
Continuance intention
Satisfaction
PLS-SEM
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844023105068

Internet

http://www.sciencedirect.com/science/article/pii/S2405844023105068

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