KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA
The quality of academic services is a comparison between the perceived academic service customers or stakeholders with the quality of academic services that diharapkanpelanggan. The purpose of this study was to determine how the level of student satisfaction on t...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Medan Area
2016-11-01
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| Series: | JKBM (Jurnal Konsep Bisnis dan Manajemen) |
| Online Access: | https://ojs.uma.ac.id/index.php/bisman/article/view/235 |
| _version_ | 1830230377435758592 |
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| author | Dhian Rosalina Muhammad Rizqi Zati Dyah Ayu Ardiyanti |
| author_facet | Dhian Rosalina Muhammad Rizqi Zati Dyah Ayu Ardiyanti |
| author_sort | Dhian Rosalina |
| collection | DOAJ |
| description | The quality of academic services is a comparison between the perceived academic
service customers or stakeholders with the quality of academic services that
diharapkanpelanggan. The purpose of this study was to determine how the level of student
satisfaction on the performance of academic services at the University of the ocean, and identify
as to whether the expectations of students as users of our services to academic services at the
University of the ocean.
The population in this study were all students of both the semester active maaupun
aajaraan odd year 2016-2017 as users of services from academic services, which the
respondents of this activity drawn from five faculties at the University of the ocean environment.
Side technique used is proportional stratified random sampling which classifies the population
consists of five faculties. The method used is the gap analysis that compares the perceptions of
respondents mahasiswaa expectations with reality.
From the results of the study shows that, for services such as facilities and media
university lectures and attitude of staff behavior akademikberdasarkan student perceptions
require improved performance. While factors - other factors such as library facilities, attitudes
and behavior of faculty, administrative staff and library responsiveness, competence of lecturers
and administrative staff, is perceived quite well by students
Keywords : service quality, Gap Analysis |
| first_indexed | 2024-12-18T10:52:19Z |
| format | Article |
| id | doaj.art-adab14bcd27344f18e0e3c547bc7e4db |
| institution | Directory Open Access Journal |
| issn | 2407-2648 2407-263X |
| language | Indonesian |
| last_indexed | 2024-12-18T10:52:19Z |
| publishDate | 2016-11-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | JKBM (Jurnal Konsep Bisnis dan Manajemen) |
| spelling | doaj.art-adab14bcd27344f18e0e3c547bc7e4db2022-12-21T21:10:24ZindUniversitas Medan AreaJKBM (Jurnal Konsep Bisnis dan Manajemen)2407-26482407-263X2016-11-013110.31289/jkbm.v3i1.235203KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRADhian RosalinaMuhammad Rizqi ZatiDyah Ayu ArdiyantiThe quality of academic services is a comparison between the perceived academic service customers or stakeholders with the quality of academic services that diharapkanpelanggan. The purpose of this study was to determine how the level of student satisfaction on the performance of academic services at the University of the ocean, and identify as to whether the expectations of students as users of our services to academic services at the University of the ocean. The population in this study were all students of both the semester active maaupun aajaraan odd year 2016-2017 as users of services from academic services, which the respondents of this activity drawn from five faculties at the University of the ocean environment. Side technique used is proportional stratified random sampling which classifies the population consists of five faculties. The method used is the gap analysis that compares the perceptions of respondents mahasiswaa expectations with reality. From the results of the study shows that, for services such as facilities and media university lectures and attitude of staff behavior akademikberdasarkan student perceptions require improved performance. While factors - other factors such as library facilities, attitudes and behavior of faculty, administrative staff and library responsiveness, competence of lecturers and administrative staff, is perceived quite well by students Keywords : service quality, Gap Analysishttps://ojs.uma.ac.id/index.php/bisman/article/view/235 |
| spellingShingle | Dhian Rosalina Muhammad Rizqi Zati Dyah Ayu Ardiyanti KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA JKBM (Jurnal Konsep Bisnis dan Manajemen) |
| title | KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA |
| title_full | KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA |
| title_fullStr | KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA |
| title_full_unstemmed | KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA |
| title_short | KAJIAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI LINGKUNGAN UNIVERSITAS SAMUDRA |
| title_sort | kajian kepuasan mahasiswa terhadap kualitas pelayanan di lingkungan universitas samudra |
| url | https://ojs.uma.ac.id/index.php/bisman/article/view/235 |
| work_keys_str_mv | AT dhianrosalina kajiankepuasanmahasiswaterhadapkualitaspelayanandilingkunganuniversitassamudra AT muhammadrizqizati kajiankepuasanmahasiswaterhadapkualitaspelayanandilingkunganuniversitassamudra AT dyahayuardiyanti kajiankepuasanmahasiswaterhadapkualitaspelayanandilingkunganuniversitassamudra |