Investigating the factors affecting customer satisfaction using fuzzy Delphi and system dynamics approaches

Purpose: In the modern corporate economy, the vital point is to convert land resources into wealth and to have a particular and significant role in creating economic, social, and environmental outcomes. Therefore, corporate sustainability is considered a new management style in balancing social, eco...

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Bibliographic Details
Main Authors: Fahime Faregh, Yahia Zare Mehrjerdi, Mohammad Saleh Owlia
Format: Article
Language:fas
Published: University of Isfahan 2022-12-01
Series:مدیریت تولید و عملیات
Subjects:
Online Access:https://jpom.ui.ac.ir/article_26973_e9b9a0dff42cbc3cdfda253f37b314a4.pdf