Lean Office and digital transformation: a case study in a services company

- Highlights: a high percentage of the Western world workforce works in offices; Value Stream Map, a lean tool, allows waste identification in services companies; Lean Management helps companies to prepare for digital transformation; there is scarce scientific literature ondigital transformation and...

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Bibliographic Details
Main Authors: Alberto Eduardo Besser Freitag, Juliana das Chagas Santos, Augusto da Cunha Reis
Format: Article
Language:English
Published: Associação Brasileira de Engenharia de Produção (ABEPRO) 2018-11-01
Series:Brazilian Journal of Operations & Production Management
Subjects:
Online Access:https://bjopm.emnuvens.com.br/bjopm/article/view/579