UPAYA MENINGKATKAN LAYANAN JASA DAN MENURUNKAN CUSTOMER COMPLAIN MENGGUNAKAN METODE FUZZY- SERVQUAL DI PT. EUROTRANS CHARTER INDONESIA
PT. Eurotrans Charter Indonesia Fowarding Freight is a company engaged in the transportation services that keep in touch with customers. In the development of its PT. Eurotrans Charter Indonesia decreased its shipment (number of document processing requests). To keep keeksistensianya PT. Eurotrans C...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Ahmad Dahlan
2017-10-01
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| Series: | Spektrum Industri: Jurnal Ilmiah Pengetahuan dan Penerapan Teknik Industri |
| Subjects: | |
| Online Access: | http://journal.uad.ac.id/index.php/Spektrum/article/view/7556/3773 |