UPAYA MENINGKATKAN LAYANAN JASA DAN MENURUNKAN CUSTOMER COMPLAIN MENGGUNAKAN METODE FUZZY- SERVQUAL DI PT. EUROTRANS CHARTER INDONESIA

UPAYA MENINGKATKAN LAYANAN JASA DAN MENURUNKAN CUSTOMER COMPLAIN MENGGUNAKAN METODE FUZZY- SERVQUAL DI PT. EUROTRANS CHARTER INDONESIA

PT. Eurotrans Charter Indonesia Fowarding Freight is a company engaged in the transportation services that keep in touch with customers. In the development of its PT. Eurotrans Charter Indonesia decreased its shipment (number of document processing requests). To keep keeksistensianya PT. Eurotrans C...

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Bibliographic Details
Main Authors: Febri Yanti, Ariya Purnamasari Dewi
Format: Article
Language:English
Published: Universitas Ahmad Dahlan 2017-10-01
Series:Spektrum Industri: Jurnal Ilmiah Pengetahuan dan Penerapan Teknik Industri
Subjects:
Fuzzy Servqual Service
perceptions
expectations
Online Access:http://journal.uad.ac.id/index.php/Spektrum/article/view/7556/3773

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