A Developing Model Of Relationship Among Service Quality, Consumer Satisfaction, Loyalty and Word of Mouth In Islamic Banking

A Developing Model Of Relationship Among Service Quality, Consumer Satisfaction, Loyalty and Word of Mouth In Islamic Banking

<p>This  research  aims  to  develop  a  measurement  tool  of  service  quality  in  Islamic banking sector, and examine its relationship among satisfaction, word of mouth (WOM),  and  consumer  loyalty.  A  convenience  sampling  of  235  respondents collected  from  seven  locations  in  th...

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Bibliographic Details
Main Authors: S. Suryani, Hendryadi Hendryadi
Format: Article
Language:English
Published: Syarif Hidayatullah State Islamic University of Jakarta 2015-03-01
Series:Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah
Subjects:
Service Quality
Islamic Banking
WOM
Loyalty
Customer Satisfaction
Online Access:http://journal.uinjkt.ac.id/index.php/iqtishad/article/view/1357

Internet

http://journal.uinjkt.ac.id/index.php/iqtishad/article/view/1357

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