The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector
The purpose of this study was to examine the relationship between the dimensions of E-Banking service quality and customer satisfaction to determine which dimension can potentially have the strongest influence on customer satisfaction. Data were gathered using a survey instrument, which was distribu...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2018-07-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/2158244018790633 |