The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction
This study aims to examine the effect of the communication skills of civil servants in public service activities on community satisfaction. This study uses a quantitative method with a causality correlation approach. Communication skills as the dependent variable are measured using the Interpersonal...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2022-01-01
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| Series: | SHS Web of Conferences |
| Subjects: | |
| Online Access: | https://www.shs-conferences.org/articles/shsconf/pdf/2022/19/shsconf_icss2022_03029.pdf |
| _version_ | 1811219096802426880 |
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| author | Rivai Andi Muhammad Baharuddin Aris Syarifuddin Seppa Yusi Iren Yusri |
| author_facet | Rivai Andi Muhammad Baharuddin Aris Syarifuddin Seppa Yusi Iren Yusri |
| author_sort | Rivai Andi Muhammad |
| collection | DOAJ |
| description | This study aims to examine the effect of the communication skills of civil servants in public service activities on community satisfaction. This study uses a quantitative method with a causality correlation approach. Communication skills as the dependent variable are measured using the Interpersonal communication skill scale. Community satisfaction in public services as an independent variable is measured using the Community Satisfaction Scale. Respondents in this study are Makassar people who often access or get public services. The data analysis technique used is simple regression analysis and descriptive statistics. The results showed that the communication skills of civil servants in public service activities had a significant effect on people's satisfaction. This finding shows that the communication ability of public service providers is an important thing that must be considered in public services. Therefore, in the future,material on communication skills needs to be integrated into training materials to increase the capacity of civil servants. |
| first_indexed | 2024-04-12T07:20:47Z |
| format | Article |
| id | doaj.art-b1346f187f28408ea01816f0dbd1588c |
| institution | Directory Open Access Journal |
| issn | 2261-2424 |
| language | English |
| last_indexed | 2024-04-12T07:20:47Z |
| publishDate | 2022-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | SHS Web of Conferences |
| spelling | doaj.art-b1346f187f28408ea01816f0dbd1588c2022-12-22T03:42:20ZengEDP SciencesSHS Web of Conferences2261-24242022-01-011490302910.1051/shsconf/202214903029shsconf_icss2022_03029The Effect of Communication Skills of Civil Servant in Public Service on Community SatisfactionRivai Andi Muhammad0Baharuddin Aris1Syarifuddin2Seppa Yusi Iren3Yusri4Faculty of Social Sciences and Law, Universitas Negeri MakassarFaculty of Social Sciences and Law, Universitas Negeri MakassarFaculty of Social Sciences and Law, Universitas Negeri MakassarFaculty of Social Sciences and Law, Universitas Negeri MakassarFaculty of Language and Literature, Universitas Negeri MakassarThis study aims to examine the effect of the communication skills of civil servants in public service activities on community satisfaction. This study uses a quantitative method with a causality correlation approach. Communication skills as the dependent variable are measured using the Interpersonal communication skill scale. Community satisfaction in public services as an independent variable is measured using the Community Satisfaction Scale. Respondents in this study are Makassar people who often access or get public services. The data analysis technique used is simple regression analysis and descriptive statistics. The results showed that the communication skills of civil servants in public service activities had a significant effect on people's satisfaction. This finding shows that the communication ability of public service providers is an important thing that must be considered in public services. Therefore, in the future,material on communication skills needs to be integrated into training materials to increase the capacity of civil servants.https://www.shs-conferences.org/articles/shsconf/pdf/2022/19/shsconf_icss2022_03029.pdfcommunication skillscivil servantspublic servicecommunity satisfaction |
| spellingShingle | Rivai Andi Muhammad Baharuddin Aris Syarifuddin Seppa Yusi Iren Yusri The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction SHS Web of Conferences communication skills civil servants public service community satisfaction |
| title | The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction |
| title_full | The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction |
| title_fullStr | The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction |
| title_full_unstemmed | The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction |
| title_short | The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction |
| title_sort | effect of communication skills of civil servant in public service on community satisfaction |
| topic | communication skills civil servants public service community satisfaction |
| url | https://www.shs-conferences.org/articles/shsconf/pdf/2022/19/shsconf_icss2022_03029.pdf |
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