Evaluating the policy of listening to customer claims in a drinking water utility using fuzzy-AHP approach and WASPAS method
The objective of this work is to develop a decision support methodology intended for drinking water utility managers in order to support them in the challenge of achieving better performance in the management of the customer area. This methodology requires the prior collection of data for the identi...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IWA Publishing
2021-02-01
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| Series: | Water Policy |
| Subjects: | |
| Online Access: | http://wp.iwaponline.com/content/23/1/167 |