CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS
The front office (FO) department manages reservation, registration, room and rate assignment, guest services, room status, concierge and bell service. The department services are crucial in developing a tourist accommodation into a low-carbon accommodation such as hotel, resort and others. The pur...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Editura Universităţii din Oradea
2023-04-01
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| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | https://gtg.webhost.uoradea.ro/PDF/GTG-2-2023/gtg.47206-1038.pdf |
| _version_ | 1797680509344546816 |
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| author | Noratiqah ZASALI Nor Kalsum MOHD ISA Hasliza Abd HALIM Mohd Yazid Mohd YUNOS Nor Junainah MOHD ISA Hisbulloh Als MUSTOFA |
| author_facet | Noratiqah ZASALI Nor Kalsum MOHD ISA Hasliza Abd HALIM Mohd Yazid Mohd YUNOS Nor Junainah MOHD ISA Hisbulloh Als MUSTOFA |
| author_sort | Noratiqah ZASALI |
| collection | DOAJ |
| description | The front office (FO) department manages reservation, registration, room and rate assignment, guest services, room
status, concierge and bell service. The department services are crucial in developing a tourist accommodation into a low-carbon
accommodation such as hotel, resort and others. The purpose of this study is to discuss the content validity of instruments for
low-carbon tourist accommodation indicators in the FO department of hotels. Based on the theoretical framework, there are 53
indicators frequently used in constructing low-carbon FO instruments. The study employed the Item Content Validity Indexes (ICVI) analysis method and mean analysis to assess content validity. The method comprised item clarity, language
appropriateness, and score scale using a five-point Likert scale to analyze expert evaluations of items using a questionnaire form.
The instrument was assessed by a panel of six professionals in tourism, hospitality, and industry involved in low-carbon research.
An instrument is accepted and has a good level of content validity when it exceeds the take-off value of ≥ 0.80. One item was
excluded from the instrument as it did not reach the take-off value. The average mean results of each expert review on the items
ranged from 3.41 to 5.00, suggesting that no questions required repetition. Overall, 17 items were refined by fitting the items to
the FO department work scope. The findings revealed that the instrument was acceptable and relevant. It provides an original and
useful indicator to measure the low-carbon approach in the FO department of hotels as to achieve the agenda of low carbon tourism.
|
| first_indexed | 2024-03-11T23:31:02Z |
| format | Article |
| id | doaj.art-b1f29f83e28749959760d32134d27715 |
| institution | Directory Open Access Journal |
| issn | 2065-0817 |
| language | English |
| last_indexed | 2024-03-11T23:31:02Z |
| publishDate | 2023-04-01 |
| publisher | Editura Universităţii din Oradea |
| record_format | Article |
| series | Geo Journal of Tourism and Geosites |
| spelling | doaj.art-b1f29f83e28749959760d32134d277152023-09-20T10:17:53ZengEditura Universităţii din OradeaGeo Journal of Tourism and Geosites2065-08172023-04-0147240741410.30892/gtg.47206-1038CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSISNoratiqah ZASALI0Nor Kalsum MOHD ISA1Hasliza Abd HALIM2Mohd Yazid Mohd YUNOS3Nor Junainah MOHD ISA4Hisbulloh Als MUSTOFA5Universiti Pendidikan Sultan Idris, Faculty of Human Sciences, Tanjung Malim, Perak, Malaysia, e-mail: nuratiqah1891@gmail.comUniversiti Pendidikan Sultan Idris, Faculty of Human Sciences, Tanjung Malim, Perak, Malaysia, e-mail: norkalsum@fsk.upsi.edu.myUniversiti Utara Malaysia, School of Languages, Civilisation and Philosophy, Kedah, Malaysia, e-mail: haslieza@uum.edu.myUniversiti Putra Malaysia, Department of Landscape Architecture, Serdang, Selangor, Malaysia e-mail: mohdyazid@upm.edu.myUniversiti Pendidikan Sultan Idris, Faculty of Technical and Vocational, e-mail: junainah@fpm.upsi.edu.myUniversiti Pendidikan Sultan Idris, Faculty of Science and Mathematics, Tanjung Malim, Perak, Malaysia, e-mail: hisbulloham@gmail.comThe front office (FO) department manages reservation, registration, room and rate assignment, guest services, room status, concierge and bell service. The department services are crucial in developing a tourist accommodation into a low-carbon accommodation such as hotel, resort and others. The purpose of this study is to discuss the content validity of instruments for low-carbon tourist accommodation indicators in the FO department of hotels. Based on the theoretical framework, there are 53 indicators frequently used in constructing low-carbon FO instruments. The study employed the Item Content Validity Indexes (ICVI) analysis method and mean analysis to assess content validity. The method comprised item clarity, language appropriateness, and score scale using a five-point Likert scale to analyze expert evaluations of items using a questionnaire form. The instrument was assessed by a panel of six professionals in tourism, hospitality, and industry involved in low-carbon research. An instrument is accepted and has a good level of content validity when it exceeds the take-off value of ≥ 0.80. One item was excluded from the instrument as it did not reach the take-off value. The average mean results of each expert review on the items ranged from 3.41 to 5.00, suggesting that no questions required repetition. Overall, 17 items were refined by fitting the items to the FO department work scope. The findings revealed that the instrument was acceptable and relevant. It provides an original and useful indicator to measure the low-carbon approach in the FO department of hotels as to achieve the agenda of low carbon tourism. https://gtg.webhost.uoradea.ro/PDF/GTG-2-2023/gtg.47206-1038.pdfcontent validitylow carbonhotel and resortfront office departmenti-cvi |
| spellingShingle | Noratiqah ZASALI Nor Kalsum MOHD ISA Hasliza Abd HALIM Mohd Yazid Mohd YUNOS Nor Junainah MOHD ISA Hisbulloh Als MUSTOFA CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS Geo Journal of Tourism and Geosites content validity low carbon hotel and resort front office department i-cvi |
| title | CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS |
| title_full | CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS |
| title_fullStr | CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS |
| title_full_unstemmed | CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS |
| title_short | CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS |
| title_sort | content validity of an instrument to assess the low carbon approach in the front office department of tourist accomodation using i cvi and mean analysis |
| topic | content validity low carbon hotel and resort front office department i-cvi |
| url | https://gtg.webhost.uoradea.ro/PDF/GTG-2-2023/gtg.47206-1038.pdf |
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