Standardising public service: the experiences of call-centre workers in the Canadian federal government
This paper explores the impact of the adoption of neoliberal economic policies and practices on public sector jobs within the Canadian Federal government. In recent years, employment in the public sector has been increasingly shifted to a call-centre format, thereby transforming the working conditio...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Pluto Journals
2009-06-01
|
| Series: | Work Organisation, Labour and Globalisation |
| Online Access: | https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.3.1.0100 |