Key technologies and development trends of intelligent customer service for operators

Key technologies and development trends of intelligent customer service for operators

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The technology development trend of intelligent customer service for operators was discussed, and automatic speech recognition (ASR) transcription error correction technology, semantic extraction technology, encrypted database, and agent access control technology were introduced.Two different resear...

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Bibliographic Details
Main Authors: Xiaoliang MA, Ying LIU, Dequan DU, Lingling AN
Format: Article
Language:zho
Published: Beijing Xintong Media Co., Ltd 2023-05-01
Series:Dianxin kexue
Subjects:
AI customer service
key technology
AI
Online Access:http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023110/

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http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023110/

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