Exploring the determinants of the user experience in P2P payment systems in Spain: a text mining approach
Abstract Purpose This study aims to identify which determinants are responsible for impacting the user experience of three peer-to-peer (P2P) payment services in the Spanish market. Design/methodology/approach A sample of all online reviews (n = 16,048) published in Google Play of three paytech apps...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SpringerOpen
2024-01-01
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| Series: | Financial Innovation |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s40854-023-00496-0 |