Customers’ Experiences of Five-Star Hotels in Johannesburg
This study evaluates the experiences of customers at five-star hotels in Johannesburg. The objectives were to analyse: (a) customers’ experiences posted online, (b) the problems reported by customers during their visits (c) the positive feedback posted on online platforms, and (d) the online respo...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2023-02-01
|
| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_10_12_1_143-155.pdf |