The Relationship between Service Quality, Physical Evidence and Customer Satisfaction in Sports Centres
Purpose: Ensuring customer satisfaction is one of the basic requirements of quality management systems and excellence models, is obtained by comparing before the customer buys the expected performance with the actual perceived performance. This study aimed to investigate the relationship between qua...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Alzahra University
2021-01-01
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| Series: | Sports Business Journal |
| Subjects: | |
| Online Access: | https://sbj.alzahra.ac.ir/article_5812_2b007589188a47c16d65df8560e19cbb.pdf |