Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery
Objective: To identify how interventions, as a result of Customer Value Discovery research, increased student satisfaction in an academic library. The process created a positive environment for ongoing innovation amongst staff to deliver added value to customers. Methods: “Customer Discovery Works...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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University of Alberta
2008-03-01
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| Series: | Evidence Based Library and Information Practice |
| Subjects: | |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/920 |