Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation

Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation

Weihua Wang, Yuting Zhang, Huaming Wu, Junjie Zhao School of Business Administration, Anhui University of Finance and Economics, Benbu, People’s Republic of ChinaCorrespondence: Weihua Wang, School of Business Administration, Anhui University of Finance and Economics, Bengbu City, 233000, People’s R...

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Bibliographic Details
Main Authors: Wang W, Zhang Y, Wu H, Zhao J
Format: Article
Language:English
Published: Dove Medical Press 2022-10-01
Series:Psychology Research and Behavior Management
Subjects:
perceived service quality
perceived product quality
customer satisfaction
negative emotion
customer complaint
consumer expectation
Online Access:https://www.dovepress.com/expectation-and-complaint-online-consumer-complaint-behavior-in-covid--peer-reviewed-fulltext-article-PRBM

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https://www.dovepress.com/expectation-and-complaint-online-consumer-complaint-behavior-in-covid--peer-reviewed-fulltext-article-PRBM

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