“Your Next Stay Will Be on Us”: Genre Analysis of Hotel Responses to Negative Reviews
The purpose of the present paper is to identify the typical moves, steps, and common expressions in hotels’ responses to negative reviews (RNRs) posted on TripAdvisor. A specialized corpus comprising authentic 29 responses, written by top seven 4- and 5-star hotels in Malang was explored by followin...
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| Format: | Article |
| Language: | English |
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Universitas Muhammadiyah Malang
2022-02-01
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| Series: | English Learning Innovation |
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| Online Access: | https://ejournal.umm.ac.id/index.php/englie/article/view/19795 |