Applying QFD to Transform the Voice of Customers in Service Training into Educational Requirements (case study: Astan Quds Razavi Central Library Organization)
The Quality Function Deployment (QFD) model is an approach which- by using three-step method in education field- can be effective in identifying customers' (learners') needs as well as improving their effectiveness and satisfaction in achievement to educational goals, curriculum planning,...
| Format: | Article |
|---|---|
| Language: | fas |
| Published: |
University of Sistan and Baluchestan
2012-04-01
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| Series: | پژوهشهای مدیریت عمومی |
| Subjects: | |
| Online Access: | https://jmr.usb.ac.ir/article_663_12c3d8cd059050cc7a09964d1048ac8a.pdf |