ASSESSING CUSTOMER SATISFACTION IN RAIL TRANSPORTATION: A CASE STUDY OF MALAYSIA’S PUBLIC TRANSPORT SYSTEM

ASSESSING CUSTOMER SATISFACTION IN RAIL TRANSPORTATION: A CASE STUDY OF MALAYSIA’S PUBLIC TRANSPORT SYSTEM

Rail transportation plays a crucial role in facilitating efficient and sustainable urban development, particularly in densely populated areas. This study aims to evaluate customer satisfaction with the public transport system in Malaysia, with a focus on rail transportation. The research examines va...

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Bibliographic Details
Main Authors: Sharil Mokhtar, Kamarul Azman Khamis, Rusdi Omar
Format: Article
Language:English
Published: University of Kragujevac 2023-12-01
Series:Proceedings on Engineering Sciences
Subjects:
customer satisfaction
rail transportation
service quality
malaysia
public transport system
Online Access:https://pesjournal.net/journal/v5-n4/12.pdf

Internet

https://pesjournal.net/journal/v5-n4/12.pdf

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