DIGITAL CUSTOMER SERVICE: THE EFFECTIVENESS OF COMMUNICATION IN TECHNOLOGY REVOLUTION 4.0

The development of technology has changed the way of interpersonal communication into digital communication. Technological speed can be in the form of technology applications, computers, social media, robots and the public environment. Digital customer service is one of the creative innovations and...

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Bibliographic Details
Main Authors: Alya Reizanda Bakari, Catherine Hellen Christina, Davina Putri Ninditya, Muhammad Iffan
Format: Article
Language:English
Published: Universitas Komputer Indonesia 2021-12-01
Series:International Journal of Research and Applied Technology
Subjects:
Online Access:https://ojs.unikom.ac.id/index.php/injuratech/article/view/6770