Frontline police employees’ social construction of client service

Frontline police employees’ social construction of client service

The social construction of frontline employees’ client service plays a major role in organisational success. This study illuminated why frontline personnel are reluctant to accept organisational change which is in line with new policing philosophies. Applying modernist qualitative methodology, and p...

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Bibliographic Details
Main Authors: Karel Stanz, G. J. Schwart, W. J. Schurink
Format: Article
Language:English
Published: AOSIS 2007-07-01
Series:SA Journal of Human Resource Management
Subjects:
Leadership performance
client service
organisational change and modernist qualitative methodology
grounded theory
Online Access:https://sajhrm.co.za/index.php/sajhrm/article/view/150

Internet

https://sajhrm.co.za/index.php/sajhrm/article/view/150

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