Strategic Joining and Pricing Policies in a Retrial Queue With Orbital Search and Its Application to Call Centers
This paper treats strategic joining and pricing policies in an M/M/1 retrial queue with orbital search which is motivated by the application in call centers, where the server will make orbital search or remain idle whenever he completes a service, the orbital search time follows exponential distribu...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2019-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/8831377/ |