Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis

Purpose – Billions of people around the world are experiencing new ways of interacting with people using the social networking sites (SNS). With the heavy traffic and technological capabilities, SNS offers remarkable gratifications to its users, but there is a lack of knowledge about how gratificati...

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Main Author: Md. Alamgir Hossain
Format: Article
Language:English
Published: Emerald Publishing 2019-03-01
Series:PSU Research Review
Subjects:
Online Access:https://www.emerald.com/insight/content/doi/10.1108/PRR-07-2018-0023/full/pdf?title=effects-of-uses-and-gratifications-on-social-media-use-the-facebook-case-with-multiple-mediator-analysis
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author Md. Alamgir Hossain
author_facet Md. Alamgir Hossain
author_sort Md. Alamgir Hossain
collection DOAJ
description Purpose – Billions of people around the world are experiencing new ways of interacting with people using the social networking sites (SNS). With the heavy traffic and technological capabilities, SNS offers remarkable gratifications to its users, but there is a lack of knowledge about how gratifications play a role in usage intention and whether there are other factors that influence this relationship. Therefore, this study aims to fulfill these research gaps. Design/methodology/approach – To explore these issues in depth, this study conceptualizes a comprehensive framework based on the theory of uses and gratification (UGT), habit and the subjective norm. Structural equation model is used to analyze the survey data. Findings – The results of the study reveal that UGT has a significant direct effect on usage intention. Furthermore, user habit and subjective norm play an important mediating role in the relationship between UGT and usage intention. Originality/value – The proposed framework would extensively contribute to the SNS literature and managerial insights by integrating personal and social factors in determining the user acceptance of the media.
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spelling doaj.art-bc29fc63340b4b07bbd44fa20b7735e92022-12-22T04:29:17ZengEmerald PublishingPSU Research Review2399-17472398-40072019-03-0131162810.1108/PRR-07-2018-0023622709Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysisMd. Alamgir Hossain0Department of Management, Hajee Mohammad Danesh Science and Technology University, Dinajpur, BangladeshPurpose – Billions of people around the world are experiencing new ways of interacting with people using the social networking sites (SNS). With the heavy traffic and technological capabilities, SNS offers remarkable gratifications to its users, but there is a lack of knowledge about how gratifications play a role in usage intention and whether there are other factors that influence this relationship. Therefore, this study aims to fulfill these research gaps. Design/methodology/approach – To explore these issues in depth, this study conceptualizes a comprehensive framework based on the theory of uses and gratification (UGT), habit and the subjective norm. Structural equation model is used to analyze the survey data. Findings – The results of the study reveal that UGT has a significant direct effect on usage intention. Furthermore, user habit and subjective norm play an important mediating role in the relationship between UGT and usage intention. Originality/value – The proposed framework would extensively contribute to the SNS literature and managerial insights by integrating personal and social factors in determining the user acceptance of the media.https://www.emerald.com/insight/content/doi/10.1108/PRR-07-2018-0023/full/pdf?title=effects-of-uses-and-gratifications-on-social-media-use-the-facebook-case-with-multiple-mediator-analysissubjective normhabitusage intention
spellingShingle Md. Alamgir Hossain
Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis
PSU Research Review
subjective norm
habit
usage intention
title Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis
title_full Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis
title_fullStr Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis
title_full_unstemmed Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis
title_short Effects of uses and gratifications on social media use: The Facebook case with multiple mediator analysis
title_sort effects of uses and gratifications on social media use the facebook case with multiple mediator analysis
topic subjective norm
habit
usage intention
url https://www.emerald.com/insight/content/doi/10.1108/PRR-07-2018-0023/full/pdf?title=effects-of-uses-and-gratifications-on-social-media-use-the-facebook-case-with-multiple-mediator-analysis
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