Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh.

Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh.

This study aims to investigate the customers' perceptions of Islamic banking services and their impact on satisfaction and word of mouth (WOM) with others. This study designs the bootstrapping procedures using a partial least square method to test path coefficient results. Structured questionna...

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Bibliographic Details
Main Authors: Muhammad Khalilur Rahman, Muhammad Nazmul Hoque, Sharifah Norzehan Syed Yusuf, Mohd Nor Hakimin Bin Yusoff, Farhana Begum
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2023-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0280108

Internet

https://doi.org/10.1371/journal.pone.0280108

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