Effect of Customer Experience Quality on Loyalty in Fitness Services
Customer experience quality is an important and relatively new concept for service businesses in gaining a sustainable competitive advantage. Although the literature on customer experience quality is expanding, there is a gap concerning the antecedent and consequences of customer experience in fitne...
Main Authors: | , |
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Format: | Article |
Language: | English |
Published: |
Sciendo
2022-03-01
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Series: | Physical Culture and Sport: Studies and Research |
Subjects: | |
Online Access: | https://doi.org/10.2478/pcssr-2022-0003 |