Effect of Customer Experience Quality on Loyalty in Fitness Services

Customer experience quality is an important and relatively new concept for service businesses in gaining a sustainable competitive advantage. Although the literature on customer experience quality is expanding, there is a gap concerning the antecedent and consequences of customer experience in fitne...

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Bibliographic Details
Main Authors: Eskiler Ersin, Safak Furkan
Format: Article
Language:English
Published: Sciendo 2022-03-01
Series:Physical Culture and Sport: Studies and Research
Subjects:
Online Access:https://doi.org/10.2478/pcssr-2022-0003