Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019)
We call attention to an important, but overlooked finding in research reported by Longoni, Bonezzi and Morewedge (2019). Longoni et al. claim that people always prefer a human to an artificially intelligent (AI) medical provider. We show that this was only the case when the historical performance of...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Cambridge University Press
2020-05-01
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| Series: | Judgment and Decision Making |
| Subjects: | |
| Online Access: | https://www.cambridge.org/core/product/identifier/S1930297500007221/type/journal_article |
| _version_ | 1797702586878394368 |
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| author | Mark V. Pezzo Jason W. Beckstead |
| author_facet | Mark V. Pezzo Jason W. Beckstead |
| author_sort | Mark V. Pezzo |
| collection | DOAJ |
| description | We call attention to an important, but overlooked finding in research reported by Longoni, Bonezzi and Morewedge (2019). Longoni et al. claim that people always prefer a human to an artificially intelligent (AI) medical provider. We show that this was only the case when the historical performance of the human and AI providers was equal. When the AI is known to outperform the human, their data showed a clear preference for the automated provider. We provide additional statistical analyses of their data to support this claim. |
| first_indexed | 2024-03-12T04:52:09Z |
| format | Article |
| id | doaj.art-be1b9c420bb64aa08ad9916150719d72 |
| institution | Directory Open Access Journal |
| issn | 1930-2975 |
| language | English |
| last_indexed | 2024-03-12T04:52:09Z |
| publishDate | 2020-05-01 |
| publisher | Cambridge University Press |
| record_format | Article |
| series | Judgment and Decision Making |
| spelling | doaj.art-be1b9c420bb64aa08ad9916150719d722023-09-03T09:20:26ZengCambridge University PressJudgment and Decision Making1930-29752020-05-011544344510.1017/S1930297500007221Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019)Mark V. Pezzo0Jason W. Beckstead1Department of Psychology, University of South Florida St. PetersburgCollege of Public Health, University of South Florida TampaWe call attention to an important, but overlooked finding in research reported by Longoni, Bonezzi and Morewedge (2019). Longoni et al. claim that people always prefer a human to an artificially intelligent (AI) medical provider. We show that this was only the case when the historical performance of the human and AI providers was equal. When the AI is known to outperform the human, their data showed a clear preference for the automated provider. We provide additional statistical analyses of their data to support this claim.https://www.cambridge.org/core/product/identifier/S1930297500007221/type/journal_articlealgorithm aversionautomationartificial intelligencehealthcareuniquenessmedical decision makingtrust |
| spellingShingle | Mark V. Pezzo Jason W. Beckstead Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019) Judgment and Decision Making algorithm aversion automation artificial intelligence healthcare uniqueness medical decision making trust |
| title | Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019) |
| title_full | Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019) |
| title_fullStr | Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019) |
| title_full_unstemmed | Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019) |
| title_short | Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019) |
| title_sort | patients prefer artificial intelligence to a human provider provided the ai is better than the human a commentary on longoni bonezzi and morewedge 2019 |
| topic | algorithm aversion automation artificial intelligence healthcare uniqueness medical decision making trust |
| url | https://www.cambridge.org/core/product/identifier/S1930297500007221/type/journal_article |
| work_keys_str_mv | AT markvpezzo patientspreferartificialintelligencetoahumanproviderprovidedtheaiisbetterthanthehumanacommentaryonlongonibonezziandmorewedge2019 AT jasonwbeckstead patientspreferartificialintelligencetoahumanproviderprovidedtheaiisbetterthanthehumanacommentaryonlongonibonezziandmorewedge2019 |