Call Rating based on Objective Data Extraction
Interaction channels are special opportunities to improve customer satisfaction by offering a consistent problem-solving experience. Contact center employees are the link between the company and the customer. They are responsible for maintaining an appropriate relationship between the company and th...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Telecommunications Society, Academic Mind
2023-12-01
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| Series: | Telfor Journal |
| Subjects: | |
| Online Access: | http://journal.telfor.rs/Published/Vol15No2/Vol15No2_A5.pdf |