Analysis of IT Service Management in the Salatigaku Application Using the Framework Information Technology Infrastructure Library (ITIL) V3

Analysis of IT Service Management in the Salatigaku Application Using the Framework Information Technology Infrastructure Library (ITIL) V3

Manajemen Layanan TI sangat diperlukan dalam meningkatkan kualitas layanan TI agar kebutuhan bisnis dapat berjalan selaras dengan tujuan organisasi. Sejauh ini aplikasi Salatigaku yang dikelola oleh DISKOMINFO sudah cukup baik, namun dalam penerapannya DISKOMINFO masih menjumpai beberapa kendala yan...

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Bibliographic Details
Main Authors: Meylinda Ayu Pratiwi, Andeka Rocky Tanaamah
Format: Article
Language:English
Published: Informatics Department, Faculty of Computer Science Bina Darma University 2020-03-01
Series:Journal of Information Systems and Informatics
Subjects:
manajemen layanan ti
kualitas layanan ti
itil v3
Online Access:http://journal-isi.org/index.php/isi/article/view/38

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