Development and Validation of TQM Constructs: The Philippine Experience
This study was conducted to determine the critical components of a Total Quality Management program (referred to as TQM constructs) and the specific strategies, policies and programs that should comprise each TQM construct (referred to as TQM elements); and to validate these TQM constructs in select...
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| Format: | Article |
| Language: | English |
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Universitas Gadjah Mada
2004-09-01
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| Series: | Gadjah Mada International Journal of Business |
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| Online Access: | https://jurnal.ugm.ac.id/gamaijb/article/view/5550 |