Automated analysis of free-text comments and dashboard representations in patient experience surveys: a multimethod co-design study

Automated analysis of free-text comments and dashboard representations in patient experience surveys: a multimethod co-design study

Background: Patient experience surveys (PESs) often include informative free-text comments, but with no way of systematically, efficiently and usefully analysing and reporting these. The National Cancer Patient Experience Survey (CPES), used to model the approach reported here, generates > 70,000...

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Bibliographic Details
Main Authors: Carol Rivas, Daria Tkacz, Laurence Antao, Emmanouil Mentzakis, Margaret Gordon, Sydney Anstee, Richard Giordano
Format: Article
Language:English
Published: National Institute for Health Research 2019-07-01
Series:Health Services and Delivery Research
Subjects:
FREE-TEXT ANALYSIS
INFORMATION EXTRACTION
GATE
TEXT MINING
SURVEY FREE TEXT
PATIENT EXPERIENCE
CANCER
GROUP CONCEPT-MAPPING
WALKTHROUGHS
DISCRETE CHOICE EXPERIMENT
CO-DESIGN
TOOLKIT
DASHBOARD
USER INTERFACE DESIGN
MACHINE LEARNING
Online Access:https://doi.org/10.3310/hsdr07230

Internet

https://doi.org/10.3310/hsdr07230

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