Digitalization of relational space in the service triangle: The case study of retail banking
IntroductionThe article aims to shed light on the process of shaping the relational space of work in the service triangle through the progressive digitalization of work in retail banking industry. It addresses the following research question: how do technological shifts affect the relationships and...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2023-03-01
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| Series: | Frontiers in Sociology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fsoc.2023.1141879/full |