Undergraduate and Postgraduate Students in a North American University are Choosing to use Chat Reference Services for all Kinds of Reasons. A review of: Ward, David. “Why Users Choose Chat: A Survey of Behavior and Motivations.” Internet Reference Services Quarterly 10.1 (2005): 29-46.
<b>Objective</b> – To investigate reasons why undergraduate and postgraduate students choose to use chat reference services and their satisfaction with the experience. <br><b>Design</b> – User survey. <br><b>Setting</b> – Large academic library in...
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| Format: | Article |
| Language: | English |
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University of Alberta
2006-03-01
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| Series: | Evidence Based Library and Information Practice |
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| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17/70 |