Service Quality and its Influence on Customer Satisfaction and Customer Loyalty in the Restaurants of Five-Star Hotels
This research investigates the connection between service qualities, patron satisfaction, and guest loyalty. The significance of guest satisfaction in five-star hotel restaurants and how it impacts guest loyalty is examined. The finished model size was 300 individuals, which is adequate for a good d...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2022-12-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_23_11_6_2173-2189.pdf |