A Comparative Sentiment Analysis of Airline Customer Reviews Using Bidirectional Encoder Representations from Transformers (BERT) and Its Variants

A Comparative Sentiment Analysis of Airline Customer Reviews Using Bidirectional Encoder Representations from Transformers (BERT) and Its Variants

The applications of artificial intelligence (AI) and natural language processing (NLP) have significantly empowered the safety and operational efficiency within the aviation sector for safer and more efficient operations. Airlines derive informed decisions to enhance operational efficiency and strat...

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Bibliographic Details
Main Authors: Zehong Li, Chuyang Yang, Chenyu Huang
Format: Article
Language:English
Published: MDPI AG 2023-12-01
Series:Mathematics
Subjects:
natural language processing
machine learning
sentiment analysis
airline customer service
Online Access:https://www.mdpi.com/2227-7390/12/1/53

Internet

https://www.mdpi.com/2227-7390/12/1/53

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