Decision-Making Model of Performance Evaluation Matrix Based on Upper Confidence Limits

Decision-Making Model of Performance Evaluation Matrix Based on Upper Confidence Limits

A performance evaluation matrix (PEM) is an evaluation tool for assessing customer satisfaction and the importance of service items across various services. In addition, inferences based on point estimates of sample data can increase the risk of misjudgment due to sampling errors. Thus, this paper c...

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Bibliographic Details
Main Authors: Teng-Chiao Lin, Hsing-Hui Chen, Kuen-Suan Chen, Yen-Po Chen, Shao-Hsun Chang
Format: Article
Language:English
Published: MDPI AG 2023-08-01
Series:Mathematics
Subjects:
performance evaluation matrix
beta distribution
satisfaction index
importance index
upper confidence limit
Online Access:https://www.mdpi.com/2227-7390/11/16/3499

Internet

https://www.mdpi.com/2227-7390/11/16/3499

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