Pengaruh Service Recovery terhadap Customer Satisfaction pada Hotel Royal Jember
This article aims to determine the effect of service recovery consisting of procedural justice, interactional justice and distributive justice on customer satisfaction in guests Hotel Royal Jember. Methods of data collection is done by distributing questionnaires to 104 respondents who are guests Ho...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Jember
2019-09-01
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| Series: | Jurnal Ekonomi Akuntansi dan Manajemen |
| Online Access: | https://jurnal.unej.ac.id/index.php/JEAM/article/view/13999 |