Building Service Quality Standards Of PT Pelindo 4 Makassar New Port With A Servqual Approach
PT PELINDO 4 Makassar New Port strives to build service quality standards by implementing the Servqual (service quality) approach. Servqual is applied including the dimensions of physical evidence (tangibles), reliability, responsiveness, assurance and empathy. This research aims to innovate in bui...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
cita konsultindo
2023-09-01
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| Series: | Asian Journal of Management, Entrepreneurship and Social Science |
| Subjects: | |
| Online Access: | http://ajmesc.com/index.php/ajmesc/article/view/509 |