Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport
The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2014-01-01
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| Series: | International Journal of Engineering Business Management |
| Online Access: | https://doi.org/10.5772/56962 |