Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport
The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2014-01-01
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| Series: | International Journal of Engineering Business Management |
| Online Access: | https://doi.org/10.5772/56962 |
| _version_ | 1818438160374300672 |
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| author | CKM Lee Yuankei Ng Yaoqiong Lv Park Taezoon |
| author_facet | CKM Lee Yuankei Ng Yaoqiong Lv Park Taezoon |
| author_sort | CKM Lee |
| collection | DOAJ |
| description | The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation software, this investigation gives an estimation of how much processing time and queuing time the self-service check-in booths have been reduced, providing a quantitative analysis of the self-service check-in booth. A modified technology acceptance model featuring a prediction of how well passengers accept this new concept has also been used in this investigation. The results show that the self-service check-in booth's operation is generally efficient based on quantitative and qualitative analysis, providing a recommendable service to customers. |
| first_indexed | 2024-12-14T17:36:09Z |
| format | Article |
| id | doaj.art-c372144e006c48329533d788e806a5f2 |
| institution | Directory Open Access Journal |
| issn | 1847-9790 |
| language | English |
| last_indexed | 2024-12-14T17:36:09Z |
| publishDate | 2014-01-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | International Journal of Engineering Business Management |
| spelling | doaj.art-c372144e006c48329533d788e806a5f22022-12-21T22:52:58ZengSAGE PublishingInternational Journal of Engineering Business Management1847-97902014-01-01610.5772/5696246158Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi AirportCKM Lee0Yuankei Ng1Yaoqiong Lv2Park Taezoon3 Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong Division of Systems and Engineering Management, School of Mechanical and Aerospace Engineering, Nanyang Technological University Division of Systems and Engineering Management, School of Mechanical and Aerospace Engineering, Nanyang Technological University Department of Industrial Information Systems Engineering, College of Engineering, Soongsil UniversityThe purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation software, this investigation gives an estimation of how much processing time and queuing time the self-service check-in booths have been reduced, providing a quantitative analysis of the self-service check-in booth. A modified technology acceptance model featuring a prediction of how well passengers accept this new concept has also been used in this investigation. The results show that the self-service check-in booth's operation is generally efficient based on quantitative and qualitative analysis, providing a recommendable service to customers.https://doi.org/10.5772/56962 |
| spellingShingle | CKM Lee Yuankei Ng Yaoqiong Lv Park Taezoon Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport International Journal of Engineering Business Management |
| title | Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport |
| title_full | Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport |
| title_fullStr | Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport |
| title_full_unstemmed | Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport |
| title_short | Empirical Analysis of a Self-Service Check-In Implementation in Singapore Changi Airport |
| title_sort | empirical analysis of a self service check in implementation in singapore changi airport |
| url | https://doi.org/10.5772/56962 |
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