Applying catastrophe progression method to evaluate the service quality of cold chain logistics
Abstract Logistics service quality (LSQ) is one of the key influential factors in the success of an ecommerce business. In view of the complexity of the topic, this paper proposes a novel model for fresh ecommerce cold chain LSQ evaluation based on the catastrophe progression method. In the proposed...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer
2020-10-01
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| Series: | Complex & Intelligent Systems |
| Subjects: | |
| Online Access: | https://doi.org/10.1007/s40747-020-00202-y |